Search for Multi Service Fuel Card in your app store and download. Click 'Create an account' and enter your First Name, Last Name and Email Address. Click 'Next' and create a Password when prompted.

If you have an existing login to the MSFleet Portal, you have your login credentials to the Multi Service Fuel Card mobile app. Just download the app to your phone or tablet and login with your MSFleet Portal username and password. 

Next, the app will ask you if you have a Multi Service Fuel Card to load into your account. Loading a card into your account provides access to additional accountholder-only features in the app. If you do not already have a Multi Service Fuel Card, you can apply for an account or continue as a 'Free Agent' to browse merchant locations and view posted pricing. 

There are a number of features available to drivers on the mobile app that are enhanced by connecting their user profile to the fleet’s account.

Multi Service Fuel Card cardholders have unique pricing associated with their accounts that can only be displayed on mobile once you've connected a card to your profile. 

Additionally, the app provides cardholders with quick access to our 24/7/365 Customer Support team and additional features such as money products and mobile authorization to come in upcoming releases.

It's simple! Have them download the app, identify that they are an existing cardholder, and enter their card details into the app.  You will receive an approval request and can assign their role. 

We’ve created the following driver resource page to help you communicate the value of the Multi Service Fuel Card app to your drivers. Please share this webpage via all of your approved corporate channels (email, newsletter, driver room flyer, SMS and phone communications).

Please contact customer service immediately at (877) 673-5338.

While the Multi Service Fuel Card is accepted at more than 8,900 truck stop locations nationwide, the mobile app reports pricing for approximately 6,500 truck stops. The purpose of the mobile app is to provide users with additional visibility into fuel costs and truck stop amenities. The Multi Service Fuel Card app obtains pricing data from multiple sources to ensure prices have been updated within the last 48 hours. 

If you have a truck stop you prefer that you are not currently finding in the app, please contact us.

One-Time PIN is an enhanced method to protect against fraud at the pump. A new PIN is generated on-the-fly when the One-Time PIN feature is selected within the mobile app. Because these PINs are randomly generated, they are more secure than a traditional static PIN saved within a user profile. A new PIN is generated every 2 minutes within the app.

Yes, One-Time PIN works without a Wi-Fi or data connection. 

Yes, One-Time PIN works even if the driver is out of cellular range. 

Contact our 24/7/365 customer support team at (877) 673-5338. 

An account can either be set up for One-Time PIN or Static PIN. If your account was previously utilizing Static PIN, we recommend updating your account to use One-Time PIN.  To make the change, reach out to customer service at (877) 673-5338. 

Some fleets choose to have an administrator or manager generate PINs for their users. This would require the driver to request a PIN from their central office at the time of their transaction. The PIN can then be communicated over the phone or via text message to the driver who will leverage the PIN at the pump. 

The One-Time PIN feature is set up at the account level and will apply to all cards within an account. It cannot be selected for a subset of cards within an account.