Multi Service Fuel Card FAQ
Multi Service Fuel Card is here to empower your business, whether you're managing a fleet or just looking for smarter ways to handle fuel management. From key features and benefits to tips on usage and troubleshooting, these frequently asked questions are meant to help you make the most of your fuel card program.
Fuel Card Overview
Fleet cards, also known as fuel cards, are specialized payment cards designed for managing fuel purchases. They allow businesses to monitor and control fuel expenses, track transactions in real-time, and optimize fleet operations. These cards are typically issued by fuel networks or specialty providers and offer tailored solutions for businesses of all sizes. Multi Service Fuel Card provides a fleet card solution for Class 7-8 over-the-road trucking fleets that require diesel and alternative fuel solutions at locations prepared to handle commercial tractor trailers. We also provide a mixed fleet fuel card solution for commercial fleets with Class 1-6 vehicles that may require gasoline and / or diesel fuel.
No, fleet cards are not limited to large fleets. They are a versatile solution that benefits businesses of all sizes, from a single-truck owner operator to fleets with hundreds of commercial vehicles. Whether you're managing a small business or a large enterprise, fleet cards provide control, tracking, and convenience to suit your operational needs. Fleet cards are for commercial operations. We will request an MC or DOT Number in order to process your fuel card application.
Fleet cards are specifically designed for fuel purchases, offering detailed transaction information, reporting and spending controls that traditional credit cards do not provide. Unlike credit cards, fleet cards often come with additional features such as fuel discounts and tools for monitoring fuel usage, making them ideal for businesses focused on managing fuel expenses efficiently.
Acceptance and Usage
Whether you're an owner operator or a fleet manager managing a team of over-the-road truck drivers, it’s essential to ensure your card works seamlessly when needed. Reliable card acceptance ensures your team can keep moving without delays, saving both time and money on the road.
Our over-the-road fuel card is accepted at more than 8,900 high-flow diesel truck stop locations across the United States and Canada, specializing in locations equipped for Class-8 trucks along major routes of travel. Our network includes major, nationwide truck stops such as Love’s, TA/Petro, and Pilot/Flying J as well as major regional brands such as 7Fleet, Casey’s, Circle K, Kum & Go, KwikTrip, Racetrac and Raceway, Roady’s, RoadRanger, Sheetz, Maverik and QuickTrip. We also have thousands of independent truck stop locations within our over-the-road fuel card acceptance network including AMBEST.Our local fuel card is designed to support mixed fleets and offers broader acceptance at over 230,000 fuel (gas and diesel) and maintenance locations in the United States and Canada.
Multi Service Fuel Card allows for the purchase of a wide range of products needed to go in or on the truck. Additionally, accountholders can enable an Insta Money feature to reimburse drivers with cash for expenses over-the-road such as lumper fees or an unexpected tow during a breakdown. Fleet card customers can restrict purchases of ancillary products through purchase controls located on the MS Fleet user portal.
Over-the-road fuel card customers with an unsecured or secured line of credit can access cash directly from their fuel card account using Insta Money checks, which are issued to all accounts upon request and available at most truck stops. The amount of cash available to fleets is dependent upon the size of their fuel card credit line. There may be fees associated with cash withdrawals.
The local, mixed fleet fuel card program does not provide cash options.
The Multi Service Fuel Card mobile app offers a range of features, including a truck-stop locator with pricing information and amenity features, invoice and account balance access, dynamic PIN capabilities for fraud protection and other management tools to help you monitor your fuel spending and manage your account. For more information, visit the Multi Service Fuel Card App.
Fuel Card Applications
Multi Service Fuel Card provides credit offerings that rely on an underwriting review and approval. Because of this, there are certain requirements to submit a fuel card application and a process that can take a few days to complete.
Applying for a fuel card is a straightforward process. Businesses typically need to provide basic information about their operations, such as MC or DOT Number, fleet size, expected monthly fuel expenses, and company details. A business credit check is required as part of the approval process. For more detailed insights into the application process, visit our guide on applying for a fuel card.
The application for a fleet card generally takes only a few minutes to complete. Once submitted, the application will undergo a review process, which can take a few days to a week. Approval times can vary based on the amount of credit history available on the company applying. Most applications can be processed online, ensuring a quick and hassle-free experience.
Fuel Pricing and Discounts
Fuel is one of the biggest operational costs for most small trucking companies, making it essential to control and manage effectively. With Multi Service Fuel Card, you can reduce diesel expenses and operational costs.
Truck stops treat fuel cards much like paying with cash. While you will pay at the pump through a process like a credit card, the cash price is honored when paying with the Multi Service Fuel Card. Fuel cards also collect detailed transaction data to assist with IFTA reporting requirements.
Yes. Multi Service Fuel Card has a team dedicated to working with the truck stop chains within our acceptance network to negotiate discounts on behalf of our accountholders. There are additional discounts, beyond the cash price available at nearly 4,000 of our accepting locations to every Multi Service Fuel Card accountholder as soon as their account is activated.
Each account utilizing Multi Service Fuel Card is also assigned a dedicated account manager, who can work with you to tailor a fuel program at additional locations and help optimize savings based upon your fleet needs and fueling preferences.
Card Security and Reporting
The trucking industry faces unique challenges when it comes to managing assets, tracking expenses, meeting federal requirements, and driving business growth. Multi Service Fuel Card reporting simplifies these processes by capturing detailed transaction data to meet your specific reporting needs.
Our platform provides custom security prompts that can be set for each account based on their fleet structure and management preferences. Each card can be activated or deactivated by an authorized administrator through our mobile app or fuel card platform.
As an additional layer of security, we offer and highly recommend the use of our One-Time PIN feature through our mobile app which protects customer accounts from card skimming at the pump. Cards can also be added to various mobile payment solutions for completely cardless transactions.
Finally, Multi Service Fuel Card constantly monitors for suspicious activity on behalf of our customers.
Multi Service Fuel Card offers a variety of purchase controls to enhance fuel spend efficiency for your fleet. The controls most valuable to you will depend upon your specific fleet operations, fuel needs and reporting requirements. For more detailed information on specific purchase controls, please contact an account representative.
Multi Service Fuel Card offers a wide range of reporting options that are transparent and easy to understand. We have integrations with 40 TMS platforms, which simplifies back-office reconciliation. For more detailed information on specific reporting options, please contact an account representative.
We report credit activity to the National Association of Credit Management (NACM), an organization that assists businesses in making informed credit decisions. Reporting credit activity to NACM benefits our customers by helping them establish and maintain strong credit profiles, which can be helpful for future credit applications. Additionally, it assists other businesses in making informed credit decisions when considering collaboration with our customers.
Customization and Fleet Management
Every business has unique needs when it comes to managing fleet operations. That’s why we offer a range of flexible, customizable solutions designed to fit your specific requirements. Whether your fleet is big or small, we tailor our services to meet your current goals and operational demands.
We provide three different types of credit lines: unsecured, secured, and prepaid.
Unsecured business credit lines are allocated based upon your business credit score. They do not require collateral from the business to establish an available line of credit. On the other hand, secured credit lines are supported by a monetary deposit to establish the credit line. The operation of the account then operates in a similar way to an unsecured line of credit in that the customer can charge up to the established credit line within a billing cycle. Secured credit account activity and payment history can be reported to credit bureaus in the same way unsecured credit lines are, which can help a business with limited credit history build their credit score over time.
Prepaid credit lines enable users to deposit funds before purchase without the need for a credit check. A prepaid credit line can provide additional levels of control over spending on an account for fleet managers while also providing fuel discounts and reporting benefits.
Depending on fleet business needs and credit history, certain credit line options may be more suitable. Our team can assist in determining the best choice for you.
One of the most perks of using Multi Service Fuel Card is the comprehensive reporting it offers. With the customizable reporting features, you can track specific metrics relevant to your fleet's operations. This includes detailed data on fuel consumption, cost analysis, and more.
You can separate billing statements by driver name, fuel quantity, location, date and time, fuel type, truck number, driver number, and other vital data points, ensuring you have all the information needed to make informed decisions about your fleet.
Multi Service Fuel Card simplifies fuel expense tracking and management, providing detailed reports and analytics. This helps fleet managers monitor usage patterns, identify cost-saving opportunities, and streamline administrative tasks related to fuel purchases.
Multi Service Fuel Card also allows customers to create enhanced on-demand reporting for their back-office software applications. We are integrated with more than 40 TMS software providers, making account reconciliation, IFTA, and driver settlement a breeze.
Multi Service Fuel Card enhances administrative efficiency through automated reporting and tracking tools. This reduces the need for manual data entry, minimizes errors, and offers real-time visibility into fuel expenses, ultimately saving time and effort.
Yes, Multi Service Fuel Card integrates with popular fleet management software's, allowing seamless data syncing and analysis. This integration ensures that all your fuel-related data is centralized and easily accessible.
Customer Service
Whether you need assistance with card management, account setup, or troubleshooting, our dedicated customer service team is here to help. With knowledgeable representatives available to guide you and address your concerns, we aim to deliver swift resolutions and the answers you need to make the most of your fuel card program.
If you need help with your Multi Service Fuel Card account, our customer service team is available around the clock. Our skilled and friendly team is ready to provide efficient support for any issues you may have. Please feel free to contact our 24/7/365 customer service team at 877-673-5338 or customer-service@msfuelcard.com for prompt and professional service.
In the event of a lost or stolen card, contact our customer service team immediately. We will deactivate the compromised card and issue a replacement promptly to ensure minimal disruption to your operations.
There is no specific emergency contact number for after-hours support because our 24/7/365 customer service team is always available to assist you. You can reach out to them anytime at 877-673-5338 or customer-service@msfuelcard.com for prompt and professional service.
Additional Questions
We understand that you may have more questions about your Multi Service Fuel Card. Our goal is to provide you with clear, comprehensive answers to ensure you're getting the most out of your fuel card program.
If you don’t find the information you’re looking for here, please don’t hesitate to reach out to our dedicated customer service team. We're available 24/7/365 to assist you with any questions or concerns.
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